How to Get Sanctuary Housing Repairs Done Fast

Sanctuary Housing Repairs
20
Dec

Dealing with delays from Sanctuary Housing Repairs can be stressful-especially when the disrepair affects your health, safety, or daily life. 

Whether it’s mould, leaks, damp, heating issues, broken windows, or electrical faults, you are legally entitled to timely repairs under UK housing law. 

Here’s how to speed up the process and get your home restored quickly.

1. Report the Issue Immediately (Keep Proof!)

Always report repairs through official channels:

  • Sanctuary Housing online repair portal
  • Phone helpline
  • Email

Take photos, videos, and time-stamped evidence. This becomes crucial if you later need to pursue housing disrepair claims.

2. Follow Up Regularly

Sanctuary Housing manages thousands of properties. Delays are common-but follow-ups help push your case forward. Always:

  • Ask for a repair reference number
  • Request a timeline
  • Document every communication

If the repair is urgent (like leaks, lack of heating, exposed wiring), remind them of the health and safety risk.

3. Know Your Legal Rights

If Sanctuary Housing hasn’t fixed the issue within a “reasonable time,” you may be eligible for:

  • Free repair enforcement
  • Compensation for inconvenience
  • Claims for damaged belongings
  • Rent compensation

You can use a housing disrepair compensation calculator to estimate what you may receive.

4. Get Help from Experts

If your complaints are ignored, contacting professionals can fast-track the process.
 Specialists like housing disrepair solicitors London teams can:

  • Pressure Sanctuary Housing to act faster
  • Arrange independent property inspections
  • File a claim on your behalf
  • Recover compensation for you

If you’re in Wales, Housing Disrepair Wales legal support is also available.

5. Don’t Let Sanctuary Housing Delay Your Repairs

You don’t have to live with damp, mould, leaks, or unsafe conditions. With the right evidence and support, you can get repairs done quickly-often without paying anything upfront.

Need Fast Repairs + Compensation?

Tenant Housing Disrepair helps tenants force Sanctuary Housing to fix issues quickly and claim compensation for delays, damage, and stress.

Start your FREE case check today – No Win No Fee.

Frequently Asked Questions

Q1. How long should Sanctuary Housing take to fix repairs?

Sanctuary Housing must complete repairs within a reasonable time. Urgent issues like no heating, leaks, mould, or electrical faults should be addressed within days, not weeks.

Q2. Can I claim compensation if Sanctuary Housing delays repairs?

Yes. If repairs are delayed after you reported them, you may be entitled to housing disrepair compensation for inconvenience, health impact, damaged belongings, and loss of room use.

Q3. What evidence do I need for a housing disrepair claim?

You should keep photos, videos, repair reference numbers, emails, messages, and medical evidence if your health is affected. Time-stamped proof strengthens your claim.

Q4. Can Sanctuary Housing evict me for complaining?

No. Retaliatory eviction is illegal under UK housing law. You have the right to report disrepair and seek compensation without fear.

Q5. Do I need to pay upfront to make a claim?

No. Most housing disrepair claims are handled on a No Win No Fee basis, meaning there is no upfront cost.

Q6. Does this apply if I live in London or Wales?

Yes. Tenants in London can work with housing disrepair solicitors London specialists, while tenants in Wales can access Housing Disrepair Wales legal support.

Q7. What repairs qualify for a claim?

Common qualifying issues include damp and mould, leaks, broken heating, electrical faults, damaged windows or doors, and structural problems affecting safety or health.

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Damp and mould can cause serious health and structural problems in a property. If your landlord is responsible for fixing the issue and they have failed to do so, you may be entitled to compensation.

Document the issue, make a claim to your landlord or the courts, and get our experts advice. Your landlord is responsible for providing a safe and habitable living environment, and compensation may be due if they have failed in this obligation.

If you are a tenant and experiencing leaks in the ceiling, roof or tiles, it is likely that your landlord is responsible for fixing the issue. A leaking roof or ceiling can cause significant damage to a property, including water damage, mould growth, and even structural damage. If your landlord has failed to address the issue and you have suffered loss or damage as a result, you may be entitled to compensation.

To claim compensation, you should document the issue, including any damage or loss you have suffered, and take photos or videos to demonstrate the extent of the problem. You can then make a claim to your landlord or the courts.

Living in a property with structural defects can be a serious safety risk. If you are a tenant in social housing and your landlord has neglected to repair such defects, resulting in an unsafe or unhealthy living environment, we are here to assist you.

Our team of housing disrepair specialists can help you claim for the necessary repairs and compensation if your landlord has failed to address the structural defects even after being notified of the issue.

We operate on a no win, no fee basis for all social housing disrepair claims, ensuring that you have access to legal assistance without incurring any upfront costs.

If you are experiencing disrepair issues in your home, don't hesitate to reach out to us to see if we can help.

Under the law, your landlord is responsible for ensuring that your rental property is properly maintained. This includes addressing any pest or vermin infestations that may arise, as these can pose serious health and safety risks.

In some cases, the landlord may be held liable for the infestation if it was caused by a pre-existing disrepair issue, such as a hole in the building that the landlord failed to repair. However, if the vermin were present when you moved into the property, the responsibility may fall on you as the tenant.

It's crucial to report any pest or vermin issues to your landlord as soon as possible and to keep detailed records of all communication regarding the matter. This includes any letters, texts, or emails exchanged between you and your landlord, as well as notes from any phone or in-person conversations. Gathering photographic evidence of the infestation can also strengthen your case.

Remember that as a tenant, you have the right to a safe and habitable living space, and your landlord is obligated to take action to address any issues that may arise.

As a tenant, you have the right to expect that your landlord will keep the heating and hot water system in good condition. This includes ensuring that the boiler is checked regularly and a gas safety certificate is produced at least once a year.

If you report a fault with the heating or hot water and you are left without either, your landlord is expected to rectify the problem within a reasonable timeframe, typically within a few days. Failure to do so could result in you being entitled to compensation for any inconvenience caused by your landlord's failure to comply with their legal obligations.

In addition to claiming compensation for any inconvenience, you may also be able to claim for any additional costs incurred as a result of the disrepair. For example, if you have to spend extra money on heating due to the faulty system, you may be able to claim this back from your landlord.

It is important to remember that as a tenant, you have certain rights and responsibilities, and your landlord has a legal obligation to ensure that the property is kept in a safe and habitable condition. If you have any concerns about the condition of your heating or hot water system, you should contact your landlord immediately.

Poorly maintained home can cause physical or mental health issue to you and your family. The Disrepair can cause a direct injury, a direct health issue or exacerbate an ongoing condition. A gas leak, water leak, mould, damp, a broken step or a vermin/ mice infestation are all examples of disrepair that can cause health issues to you and your family . If you or members of your family have suffered from any health issues as a direct result of the poor conditions in your home, we want to help you.

You deserve to be happy and healthy in the place that you live, your health is paramount and at times you may not be sure if your health is affected, Our experts can help.