Step-by-Step Process for Requesting Sanctuary Housing Repairs

Sanctuary Housing Repairs
17
Oct

If you rent from Sanctuary Housing, you have the right to live in a safe and well-maintained home. Like all landlords, Sanctuary has legal duties to keep your property in good repair. But knowing exactly how to request Sanctuary Housing repairs — and what to do if nothing happens — is not always straightforward.

In this guide, we break down the process step by step, explain what repairs Sanctuary must cover, and outline how specialist housing disrepair solicitors can help if your complaints are ignored.

Why Sanctuary Housing Repairs Matter

Sanctuary is one of the UK’s largest housing associations, managing thousands of homes. With such a wide portfolio, repairs can sometimes be delayed or overlooked.

Tenants often report problems such as damp, broken heating, leaks, or unsafe electrics.

The law is clear: landlords like Sanctuary are responsible for ensuring their properties meet minimum standards. If they fail, tenants may be able to bring housing disrepair claims to force repairs and recover compensation.

Step-by-Step Process for Requesting Repairs

If you need house repairs in your Sanctuary home, follow this process carefully:

Step 1: Report the Problem

  • Contact Sanctuary Housing directly (by phone, online portal, or email).
  • Keep a written record of your report, including the date and time.
  • Describe the issue in detail (e.g., “boiler not working, no hot water since 1st January”).

Step 2: Request a Reference Number

  • Always ask for a repair request reference number.
  • This makes it easier to track the progress and proves you made the report.

Step 3: Follow Up in Writing

  • If nothing happens, send a follow-up letter or email.
  • Keep copies of all communication.

Step 4: Allow Reasonable Time

  • Sanctuary should complete urgent repairs quickly (e.g., no heating in winter).
  • Routine repairs may take longer, but they must still be carried out within a reasonable time.

Step 5: Escalate the Complaint

  • If Sanctuary fails to act, use their internal complaints process.
  • You can also contact the Housing Ombudsman.

Step 6: Seek Legal Advice

  • If you are still left with unresolved issues, speak to housing disrepair solicitors.
  • A solicitor can take formal legal steps, including a housing disrepair claim, to force Sanctuary to do the repairs and pay compensation.

What Repairs Do Sanctuary Housing Cover?

Like all landlords, Sanctuary must comply with sections 9–11 of the Landlord and Tenant Act 1985. This means they must repair and maintain:

  • The structure and exterior (walls, roofs, windows, doors).
  • Installations for heating, hot water, gas, and electricity.
  • Sanitation (toilets, baths, sinks, drainage).
  • Common areas (if you live in a block of flats).

They are also responsible for dealing with damp, mould, and leaks where these are caused by structural problems or disrepair.

Q&A for Sanctuary Tenants

Q1: How to repair the houses in Sanctuary?
Tenants cannot carry out major repairs themselves. You must report issues to Sanctuary Housing, who are legally obliged to arrange the works. If they fail, you may need to escalate matters with the help of solicitors.

Q2: What repairs do Sanctuary Housing cover?
Sanctuary must cover essential repairs under the law, including structure, heating, electrics, and sanitation. They are not usually responsible for cosmetic issues (such as redecorating) unless caused by disrepair.

When to Consider a Housing Disrepair Claim

If Sanctuary ignores your repair requests, you do not have to suffer in silence. You may be able to make a housing disrepair claim. This could result in:

  • Repairs finally being carried out.
  • Compensation for inconvenience and distress.
  • Payment for damage to your belongings.
  • Recognition of any health problems caused or made worse by poor housing conditions.

Working with experienced housing disrepair solicitors ensures the claim is taken seriously.

Local Support – Liverpool & Manchester

Tenants in Liverpool and Manchester often raise complaints about long delays in repair works. Whether you are dealing with damp in a Liverpool flat or heating problems in a Manchester home, help is available. Local solicitors understand how Sanctuary and other housing providers operate, giving you an advantage in pursuing your rights.

Take Action Today

Living in poor housing conditions can damage your health and your peace of mind. Sanctuary Housing tenants have the same rights as any other tenants – the right to a safe, properly maintained home.

If you have followed the repair process and Sanctuary has failed to act, our expert housing disrepair solicitors can help you take the next step. We work on a no win no fee basis, meaning there is no financial risk to you.

Don’t wait any longer. Contact us today for free advice and start your journey towards a safer home and fair compensation.

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