Guide on Pre-Action Protocol for Housing Condition Claims

As per the new section 9A in Landlord and Tenant Act 1985 in England, the pre-action protocol for housing disrepair claims is redrafted and enclosed. The landlord ignoring repairs to offer landlord disrepair claims allows the tenant to report the same as per the act. The tenant will also need potential evidence and negotiation.

Here are a few things about the actions you should keep in mind before reporting your housing repair damages. 

  • This pre-action protocol only applies to England residential property.
  • It is about tenants that are dissatisfied with their living conditions. Tenants should ensure that their landlord understands the pre-action protocol before employing it.
  • Its goal is to encourage parties to share early information while also offering a formal structure for parties to collaborate to resolve concerns in a timely and suitable manner.
  • The court has the right to impose further fines or award costs against parties that unacceptably violated the protocol.

Visit Here: How to claim compensation for damp and mould?

What Is the Pre-action Protocol’s Purpose?

The goal of the pre-action protocol for housing disrepair claims is to make reasonable attempts to resolve the conflict, the parties must use discussion, settlement proposals, Alternative Dispute Resolution (ADR), or a mix of these tactics.

To avoid the expense and risk of going to court, settlement is usually the correct choice both parties should consider before filing a lawsuit. If a lawsuit is filed, the CPR and the courts encourage the parties to consider compromise possibilities as the case progresses.

When Should the Tenant Take Court Action?

Before deciding whether to lawsuit and claim your housing disrepair to your landlord, consider the following,

  • Ascertain that your landlord is in charge of repairs.
  • Confirm you have told your landlord of the problem (at least once) and given him/her enough time to solve it.
  • Determine the possibility that you will face eviction as a tenant in a private rental.
  • Consider if you have first looked into alternate solutions to the problem.
  • Examine the evidence you have to back up your claim.
  • If you cannot acquire legal help, analyze whether you can afford to launch a case.

If you feel that bringing a lawsuit to claim housing disrepair is a possibility for you, you will need the advice of any of the house disrepair claims solicitors.

Negotiation & Alternative Housing Disrepair Dispute Resolution

Court action should only be utilized as a last resort, and no home disrepair claims should be filed while a settlement is being actively examined, unless absolutely necessary.

Before initiating a lawsuit, the pre-action protocol for housing conditions requires that attempts to rectify flaws be completed. The court may force landlords and tenants to provide evidence that alternative conflict resolution methods were actively considered.

  • Claimants/tenants must, to the most significant degree possible
  • Consider using mediation or other forms of alternative conflict resolution
  • Utilize the landlord’s formal complaint procedures
  • Use the right-to-repair program, make a complaint with one of the best housing disrepair lawyers, or contact the environmental health department of your local government

Letter of Claim

Since housing association claims for bad living conditions can range from simple to complicated, a tenant may be required to notify the landlord of the “landlord disrepair claim” in writing before filing a formal “Letter of Claim”. This prevents needless claim delays and ensures that the landlord receives the notification of the claim against the landlord for disrepair sooner.

Landlord’s Response to Letter of Claim

The landlord has 20 days to respond after receiving the claim letter. The claim letter is presumed to have been received two days after it was mailed. The landlord must respond by giving the following information,

  • The name and phone number of the tenant’s point of contact, as well as legal counsel
  • Essential documentation
  • Respond to any requests for the use of a specific cohesive expert from tenants
  • Confirm their acknowledgement of wrongdoing and the measures they plan to take to rectify the situation

Housing Disrepair Inspections

An expert must examine the property’s condition and give proof of its degradation. Access to the property must be reasonable for both parties. 

  • It is suggested that the parties provide a unified set of instructions to a joint expert.
  • Give separate instructions to a single joint expert
  • Convene many professional inspections at the same time

In most cases, the property must be examined within 20 business days of the landlord receiving the claim letter. If the situation poses a severe risk to health and safety, the tenant may request an early inspection, a temporary injunction, or evidence preservation.

You can launch a lawsuit if you haven’t heard back after 20 days and the situation hasn’t been settled.

What Kind of Housing Disrepair Compensation Does a Tenant Have?

Your housing disrepair claims compensation amount will be influenced by a variety of circumstances, and no two situations are similar. The most important factors are as follows,

  • Compensation for distress, suffering, and amenity loss
  • Compensation for lost belongings
  • Housing solicitors nowin no fee 

10 Issues to Consider While Assessing a Property For Habitation

  • Repair
  • Stability
  • Freedom from damp
  • Internal arrangement
  • Natural lighting
  • Ventilation
  • Water supply
  • Drainage and sanitary conveniences
  • Cooking facilities
  • Disposal of wastewater


The pre-action protocol for possession claims by social landlords has been modified, which is to be applauded as it corrects a number of errors in the prior protocol and makes the protocol more readable overall. Each disrepair compensation case will be evaluated in light of its unique set of facts and circumstances.

Leave a Reply

Your email address will not be published. Required fields are marked *